EDUCATION:
1993/97
Pontificia of Comillas University of Madrid – ICADE (Spain)
Bachelor in Business Administration (TADE) and Management Marketing (TECOM)
(Skills, Languages, etc given below)
WORK EXPERIENCE – 6 year professional experience in total
May 2002 – present:
Dealing Administrator at Invesco UK. (Henley, England). Duties:
- Placing deal instructions received from all sources (telephone, fax, letter & EMX).
- Write letters to clients and intermediaries in relation to deals placed and queries raised.
- Check other team members, audit and correspondence for accuracy before the Regulatory deadlines.
- Answer any queries relating to dealing, prices, charges and other ad-hoc queries.
- Carry out daily Box Management and Pricing Functions in accordance with procedures. Faxing and e-mailing the daily prices.
- Reporting breaches of regulation and customer's complaints to relevant parties.
- Responsible for collating weekly dealing statistics.
- Assisting with other team members to ensure that all deals are input and checked before the Regulatory deadlines.
July 2001 – May 2002:
Administrator at Rural Payments Agency (Agricultural Ministry) (Reading, England). Duties:
- Responsible for imputing, updating and retrieving computer information.
- Filing and maintaining record system.
- Keeping the Agenda and Training Database.
- Budgeting.
- Making appointments.
- Amending documentation.
- Production of Organizations Charts.
- Control of stationery stock.
- Creating and updating Whereabouts Charts.
- Typing reports.
- Preparation and distribution of meeting documentation.
- Mailings.
- Dealing with telephone enquiries.
- Collecting and preparing daily outgoing mail.
January 2001 – June 2001:
Sales Assistant at Mango U.K .Ltd (Reading, England) –. Duties:
- Customer care.
- Stock control.
- Training of new recruits.
December 1997 - December 2000:
Purchasing Administrator (Budgeting Assistant Manager) at Siemens VDO Automotive Spain, S.A. (Madrid–Spain) Duties:
- Telephone liaison with customers/suppliers (updating supplier's price lists).
- Dealing with enquiries and complaints.
- Use of computer system to update and input information.
- Run standard enquiry reports.
- Invoicing.
- Stock forecasting and order placement.
- Dealing with Quality Control ISO 9002.
August 1997:
Data Entry Clerk at Revlon S.A. (Madrid – Spain)
- April 1997 – July 1997:
Administrator / Data Entry Clerk at BP Oil Spain, S.A. (Madrid – Spain)
- November 1996:
Data Entry Clerk at Revlon S.A. (Madrid – Spain)
July' 1996 - October 1996:
Administrator / Data Entry Clerk at Sanchez Romero, S.A. (Madrid – Spain)
LANGUAGES:
Spanish: Mother tongue.
English: High level. Living and working in England from January 2001.
SKILLS:
- Computer literate: Good working knowledge of Microsoft office: MS-DOS, Word, Excel, Access, Power Point and Internet.
- Approximately 250/300 pulsations per minute. Excellent skills in Data Entry.
- Course in Prevention of Working Risks, by PREVYSA, 1997- Madrid – Spain. Average: Grade A.
- Professional background using SAP system from June of 1998 – December 2000.
- Course in Customer Service Assistance by Mapda Consultants,1998 - Madrid-Spain.
ADDITIONAL INFORMATION:
Full and Clean Driving licence: Class B.
Non smoker.
PERSONAL PROFILE:
I consider myself hardworking, outgoing, dynamic and I am able to prioritise my own workload. I enjoy being part of a team, but can also work unsupervised. I am able to work logically and efficiently under pressure.
REFERENCES: To be provided upon request.
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